RESEARCH BRIEF

Through this Young Minds studio, Srishti Labs aims to develop a design space to enhance geriatric healthcare services and to embrace the on-going care relations at and around home as opportunities for design.

PROCESS

The design process will include identifying problem and opportunity areas for novel, innovative and value-based services through secondary and primary research followed by analysis of the data points.

OUTCOME

A range of ideas and sketches of possible solutions to the identified problems were developed after discovering the key insights.

MY ROLE

As a part of a team with a great mentor, I actively worked on all aspects of the project including recruiting participants, user research, data synthesis and brainstorming sessions. I was also involved in the visual documentation of the process and presented to our audience whenever required.

The following page highlights a few sections of the project. To view the detailed process, please scroll to the bottom of the page.

SECONDARY RESEARCH

Our secondary research began with us reading the National Programme for the Health Care of the Elderly (NPHCE) to understand the policies laid out by the government in regard to senior citizens and health.

Reading various news articles and looking at some websites helped us get a clear picture of what solutions were already in the market and who the stakeholders were in this field. This research was topped off with perceptions we gained from discussions with people who shared experiences about their close senior relatives.

PRIMARY RESEARCH

The questions regarding activities, health and their relationships, were kept open-ended so that we could tap into the rich resource of story-telling and experience sharing to learn and gather more information.

At the end of every interview we conducted a short game where we gave the seniors a board with small cut-outs that had icons of people, objects, activities and transport. They had to arrange these, around a central icon of themselves. The proximity of the object or activity icon from the central icon represented frequency of interaction, or degree of attachment which helped us place their daily and annual routine and bring up stories and personal attachments.

ANALYSIS & SYNTHESIS

All our participants gave a lot of importance to the wellness practices. But health practices were not an integral part of their lives. However, they recognized that health and wellness are codependent.

INSIGHTS

Revisiting the activity maps and the recordings of our interviews, we noted the observations that we had made and the insights that were generated from these. Additionally, we jotted down ideas that came to us, in relation to the insights we had gained.

We recognized the need to then classify the numerous smaller insights under a few broad insights. We came up with 10 main insights (a few of which are displayed below).